Calling Services: Call Return (*69)

Description

A feature that allows you to return a call quickly and easily with just the press of a few buttons.

Example

The phone is ringing but you don't get to it in time. No message is left. Was that the call you were waiting for? Just dial *69 and you'll know the phone number, date and time of the most recent caller. And, your phone will automatically dial the number for you. No more looking up numbers or guessing who might have called.

1. Dial *69. You will hear: The last call came from (telephone number). This call was received (month/day) At (hour, minute, am/pm). To activate Call Return, dial 1. Otherwise, hang up now.
2. Dial 1 at any point in the announcement to return a call to the indicated number or hang up if you decide not to return the call at this time.
• When you activate Call Return and the called line is busy, an announcement will instruct you to hang up while the service continues to dial the number. It will attempt to complete the call for up to thirty minutes.
• When the called line is free, Call Return will alert you with a special ringing pattern - two short and one long. (This pattern will repeat.) When you pick up the phone, your call will be placed for you.
• You can use your phone to receive or place other calls while Call Return is activated.
• If during the 30-minute activation period, you can't pick up when you hear the special ring, Call Return will try again in 5-minute intervals. If you have not answered by the third try, your Call Return request will be cancelled.
• If you have Call Waiting, Call Return can be used to return an unanswered call that you received while on another call.
• Call Return cannot be activated on long distance calls, although the service will announce the number of the last caller.

Note: The Call Return service cannot complete a call marked as "private." If the Call Return service is attempted against a private number, the caller will receive an announcement indicating that the call cannot be placed.

* Works only if the caller is within Cincinnati Bell's service area.

** Local charges may apply if the service returns a call that is outside your local calling area.

As a Call Return subscriber, you also have the ability to block "private" or "anonymous" calls from reaching you. Please refer to Anonymous Call Rejection for further details.

1. Listen for a dial tone, then press *89 (Rotary customers: dial 11 instead of *).
2. Listen for the announcement telling you your Call Return request has been cancelled.†

Cincinnati Bell offers both Per Call and Per Line Privacy. Per Call Privacy designates individual calls as "private". If the caller does not want their name and/or number revealed when calling a Caller ID or Call Return customer, they may simply dial *67 prior to placing the call, and it will be marked "private". Per Call Privacy is a free service to all Cincinnati Bell customers.

Per Line Privacy automatically marks all outgoing calls from a phone line as private. There is a fee associated with Per Line Privacy for customers who are published in the phone book but not for non-published customers. Per Line Privacy customers also have the option to allow their number to be displayed on an outgoing call. By pressing *82 before placing a call, Per Line Privacy customers can allow their number to be displayed for that particular call. Per Line Privacy interferes with the message retrieval for voice mail. For Per Line Privacy customers, dial *82 before calling your mailbox to get your message, eliminating the need to enter your mailbox number.

The special ringing pattern created by Call Return may affect the operation of your answering machine, FAX or modem +/- depending on the model and its settings. For example, your answering machine, FAX or modem may interpret the special short, short, long ringing pattern generated by Call Return as three separate rings. This may result in your machine answering a call prior to the selected ring cycle. Refer to your specific machine's owners manual to adjust your answering cycle if necessary.