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Cincinnati Bell Home Phone Calling Services Product Support
Are you looking for product help for Enhanced Voicemail services? Please select the appropriate section below.
Calling Services: Enhanced Voicemail FAQs
- Call your voicemail access number
(513) 554-1234 - Cincinnati or Indiana
(859) 392-1234 - Northern Kentucky
(937) 619-1234 - Dayton area - Listen to the introductory prompt
- Press # (You can interrupt the introductory prompt by pressing the # key)
- Enter your ten-digit mailbox number (your telephone number including area code)
- Enter your password (if you have multiple mailboxes, this is the password associated with the mailbox you are checking)
You are now signed on to the voice mail system. Voice Mail automatically gives you the total number of unheard messages in your voice mailbox (by mailbox, if you have multiple), and then plays the unheard messages, followed by skipped and archived messages. If you have no messages, you will hear, "You have no unheard messages," followed by "Main Menu."
You can bypass listening to your messages by pressing *, which will also take you back to the Main Menu.
Back to TopWhat features are available?
Enhanced Voicemail can include any or all of the following features: Single or multiple mailboxes (up to nine); Distinctive Ring; Text Notification; Zero Transfer; Combined Home and Wireless Voicemail (requires a Cincinnati Bell Wireless phone).
Back to TopDo I need to use all of these features?
No, all of the Enhanced Voicemail features are optional. You can take advantage of any or all of them. Enhanced Voicemail allows you to customize your voicemail to best suit your needs.
Back to TopHow does Enhanced Voicemail with Distinctive Ring work?
Prior to ringing, your main greeting will prompt the caller to select a single digit number, 1-9, that's been assigned specifically to you. You know whom the call is for by the distinctive ringing pattern assigned to your extension.
Back to TopIf I do not have Distinctive Ring with my Enhanced Voicemail, can I add it later?
Yes! You can add Distinctive Ring to your Enhanced Voicemail by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. If available in your area, you will see an option to add Distinctive Ring to your Enhanced Voicemail service.
Back to TopHow do I set up my Distinctive Ring feature?
- Call 513-721-0231.
- Enter your home phone number and your temporary password which is 1111. (Note: if you are calling from your home phone, you will be prompted to enter your password only.)
- The first time you call, a tutorial will step you through changing your password, recording a greeting, and activating the service. Additional calls to this number will play the normal Main Menu.
Sample Greeting: "Hello. You have reached the Millers. For Steve, press 1. For Sandy, press 2. For Emily or Jimmy, press 3.
Back to TopCan I change my ring patterns?
Yes! You can select a different ring pattern for each of your extension mailboxes by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. Click on the "Setup" button for each mailbox you wish to change, preview the available ring patterns, make your selection, and then save your changes. (PLEASE NOTE: Ring Pattern changes may take 24 - 48 hours to take effect.)
Back to TopCan I deactivate my Distinctive Ring feature?
Yes. You have two options…
- To activate Distinctive Ring from your home phone, dial *959. To deactivate Distinctive Ring from your home phone, dial *958.
- You can turn your Distinctive Ring on and off on the web by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount and clicking the button to indicate that "Distinctive Rings are: On" (or Off).
How many mailboxes can I have?
With Enhanced Voicemail, you can have up to 9 personal mailboxes.
Back to TopHow do I add or delete mailboxes?
You can add or remove mailboxes by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount and using the Add or Delete mailboxes functions.
Back to TopWhat is the purpose of the Base mailbox?
With multiple mailboxes the Base Mailbox Introductory Greeting is only active if you are not using the Distinctive Ring service or if you turn off the Distinctive Ring feature. In that case, the Base Mailbox Introductory Greeting will be played when the phone is unanswered so callers can select a mailbox for their message. If you do not wish to record a personalized Introductory Greeting for your Base Mailbox, you can use the message that comes prerecorded with your Multiple Voice Mailboxes. If callers hear your base mailbox greeting and do not press an option to be connected with a personal mailbox, they may leave a message in your base mailbox. Many people choose to activate text notification on their base mailbox to alert them of any unexpected messages that might be left here.
Back to TopWhat is Combined Home and Wireless Voicemail?
Unanswered calls from both your home phone and wireless phone go to one voice mailbox. You must be a Cincinnati Bell Wireless subscriber to enjoy this service.
Back to TopHow do I get Combined Voicemail?
You are eligible to have Combined Home and Wireless Voicemail if you are a Cincinnati Bell customer who has both wireline and wireless service. You must either associate both accounts with your Cincinnati Bell My Account or receive a combined bill for both accounts. (To associate additional accounts with your Cincinnati Bell My Account, log into you're My Account at www.cincinnatibell.com/myaccount, go to "My Profile" and select "Manage Associated Accounts", and then select "Associate another account".)
Back to TopDo my home and wireless callers have to hear the same greeting when I have combined Voicemail?
With Combined Voicemail, we still offer you the option of recording a separate greeting for callers to each phone. (See the "Setup" instructions for your Combined Voicemail box by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount for detailed instructions on recording each mailbox greeting.)
Back to TopHow do I "un-combine" my voicemail boxes?
To "un-combine" your home and wireless voicemail boxes, simply access the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount, click on the "Setup" button for the mailbox you want to "un-combine" and choose "Do Not Share" from the drop down menu in the Combined Voicemail section.
Back to TopHow does Zero Transfer work?
You can instruct callers to your home phone to press "0" while listening to your mailbox greeting to have their call transferred directly to your wireless phone (or any other local number that you designate). You have the choice of making this available to anyone who calls you by including the instructions in your mailbox greeting message or keeping it private by only telling close friends and family.
Back to TopHow do I set up Zero Transfer?
You can quickly and easily set up your Zero Transfer option by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. Click on the "Setup" button for each mailbox for which you wish to add Zero Transfer, add the local telephone number under the Zero Transfer section, and then save your changes.
Back to TopHow do I remove Zero Transfer?
Removing your Zero Transfer is just as easy. You can do this by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. Click on the "Setup" button for each mailbox for which you wish to remove Zero Transfer, delete the telephone number under the Zero Transfer section, and then save your changes.
Back to TopWill I be charged for the minutes I use when someone uses Zero Transfer to connect to my wireless phone?
Not if you have Unlimited Everyday Calling from Cincinnati Bell, a rate plan that allows you to talk to anyone using a Cincinnati Bell phone number for free. For other Cincinnati Bell rate plans, or if you have a different provider for your mobile phone service, then your normal charges would apply.
Back to TopWhat is Text Notification?
When you enable text notification on a voicemail box, you specify a local wireless phone number at which you would like to receive a Text Notification whenever someone leaves you a voicemail in your home mailbox. The Text Notification will include the name and number of the person leaving the message. (Name and number will reflect the equivalent of what is available through Caller ID.)
Back to TopHow do I set up Text Notification?
You can quickly and easily set up your Text Notification option by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. Click on the "Setup" button for each mailbox for which you wish to add Text Notification, add the local telephone number under the Text Notification section, and then save your changes.
Back to TopHow do I remove Text Notification?
Removing your Text Notification is just as easy. You can do this by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. Click on the "Setup" button for each mailbox for which you wish to remove Text Notification, delete the telephone number under the Text Notification section, and then save your changes.
Back to TopWill I be billed for text messages sent to my wireless as a result of Enhanced Voicemail Text Notification?
If you have Cincinnati Bell Wireless service, incoming text messages are free. If you have a different provider for your mobile phone service, then your normal charges would apply.
Back to TopCan any phone number receive Text Notification and Zero Transfer calls?
You can use Text Notification and Zero Transfer to any capable phone within your local calling area.
Back to TopHow do I change my mailbox password?
- Call your voicemail access number
(513) 554-1234 - Cincinnati or Indiana
(859) 392-1234 - Northern Kentucky
(937) 619-1234 - Dayton area - Listen to the introductory prompt
- Press # (You can interrupt the introductory prompt by pressing the # key)
- Enter your ten-digit mailbox number (your telephone number including area code)
- Enter your password (if you have multiple mailboxes, this is the password associated with the mailbox you are checking)
- Press 4 for Personal Options
- Press 2 for Administrative Options
- Press 1 to Change Your Password
What if I forgot my mailbox password?
You can view your mailbox password by accessing the "Manage My Voicemail" link within your Cincinnati Bell My Account at www.cincinnatibell.com/myaccount. Click on the "Setup" button for the mailbox for which you wish to view your password. Click the "Save and Continue" button at the bottom of the "Setup" page. The current password for this mailbox is included in the instructions to record your greeting.
Back to TopWhy do I have to have a different password for each mailbox?
When you have multiple mailboxes, your 10-digit telephone number along with the unique mailbox password is how the voicemail system distinguishes one mailbox from the other.
Back to Top