Home Security

When will someone contact me?

A Security Consultant will contact you within 24-48 hours to discuss the next steps. They will likely schedule time to visit your home to either evaluate your existing system or to install our state-of-the-art equipment.

What information do I need when they contact me?

It's always helpful to have your account number (telephone number + 3-digit customer code) and if you have an existing alarm system, any information you have handy.

What if I do not receive a call?

If you do not receive a call within 48 hours, feel free to contact us at (513) 565-2210.

Is my personal information safe with you online?

Yes. Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information before it is transmitted over the Web. SSL technology is the industry standard for secure online transactions.

What is your privacy policy?

Cincinnati Bell knows how important personal privacy is to our customers. We maintain strict privacy policies and use industry-accepted technologies to safeguard such information. To view our privacy policy, click here.