Cincinnati Bell - Home Phone Support

What is Autopay?

Autopay is a convenient automatic payment service from Cincinnati Bell. With Autopay, you can pay your Cincinnati Bell bill automatically each month without writing a check. Each month, your account balance is paid automatically from your checking account with our secure process. Imagine, no checks to write, no late payments, no stamps to purchase or trips to the post office. Autopay adds convenience and worry-free bill payment giving you time to do other things that are more important.

In addition to secure automatic payments, you can pair Autopay with eBill and go totally paperless! Cincinnati Bell's Autopay is the perfect complement to eBill - allowing you to get your monthly statement emailed directly to the email account of your choice. You'll have the ability to view your statement at your leisure and rest assured that your payment is made automatically, on time each month. Autopay and eBill will help you add simplicity and peace of mind that your Cincinnati Bell bill is paid on time each month.

How do I setup Autopay?

Customers can sign up for Autopay by logging into their account on cincinnatibell.com. Look for the section named “My Cincinnati Bell” and click “Login”.
Follow these instructions and screenshots for assistance. If you have any additional questions, please contact 513 565 9890. *Please note, a customer service agent is NOT authorized to setup Autopay on the customer behalf. It must be completed by the customer and authorized by the customer.
First, login to your My Cincinnati Bell account:

Next, the customer will enter their credentials then click Log In.

Customers will hover over Billing and click Enroll Today.

The Autopay enrollment box will display, finally, click Sign Up Today.

Agree to AutoPay Terms and Conditions, Click Accept.

Select payment type and click Continue.

Enter payment details and click Continue.

For maximum amount, a customer can either select the full bill amount or select a maximum payment amount. Click Activate.

How does Autopay work?

Autopay is simple. Each month on your due date, Cincinnati Bell will automatically withdraw your amount due from the checking account of your choice. The transaction is simple, free and most of all, it's secure. You can even set limits to the amount that is withdrawn from your account. With Autopay, you'll save time - no more checks to write, and save money - no more stamps to purchase. You'll never have to worry about a late payment fee or make a special trip to the post office to mail your Cincinnati Bell bill again.

I have eBill; can I have Autopay?

Absolutely! In fact, eBill is the perfect partner for Autopay. If you already use eBill, simply sign up for Autopay and never write another check! Go paperless and go automatic with eBill and Autopay.

When is my payment taken out of my checking account?

Your payment is withdrawn from your checking account on the exact date your payment is due. However, depending on your payment method and bank, the amount may not come out of your account for a few days.

How will I be notified when the Autopay payment has been made?

Your Autopay payment is withdrawn from your account on the exact date your payment is due. You can check your account information 24/7 by going to your My Cincinnati Bell account.

Can I change the payment dates?

One of the benefits of Autopay is that your Cincinnati Bell bill is paid exactly on the Due Date on your statement. Your payment is on time each month which means no late fees. For that reason, you can't change the date your payment is made. Rest assured that your Cincinnati Bell bill is paid exactly on time each month.

How do I go completely paperless, no bill in the mail and no checks to write?

Autopay alone can't make you completely paperless. While your bill will be paid automatically each month with Autopay, you will still receive your paper Cincinnati Bell bill in the mail each month. However, if you would like to go paperless and view your Cincinnati Bell bill electronically each month, simply sign up for eBill. It's another convenient and free service from Cincinnati Bell. Autopay and eBill - the perfect pair! With eBill, your bill is emailed to the email account of your choice and with Autopay, your bill is paid automatically from the checking account of your choice.

If I make changes to my Autopay settings, when will those changes take effect?

If you make changes to your Autopay settings, your changes will take effect for the billing cycle immediately following the current one. For example, if you change bank accounts and you enter your changes in January, your new information will take effect for the February cycle. January will continue to debit your original account and February will debit your new account.

Is Autopay Secure?

Absolutely. Cincinnati Bell knows how important security is to our customers. That's why we use 128 bit encryption to ensure that all of your online transactions are safe and secure.

Can I see the amount paid to my account?

Yes! All account details are available to you online 7 days a week, 24 hours a day within your My Cincinnati Bell account. Check your statement and payment history whenever you want. In addition, you can view or print your bill summary for 18 months and see up to 90 days of payment history.

What if an incorrect amount is paid?

Autopay will automatically debit your checking account for the total amount due on your Cincinnati Bell statement. If you feel this amount is in error, please contact Customer Care at 513-565-2210.

Can I use a credit card with Autopay?

At this time, Autopay is not available for credit card payments. All Autopay payments are debited to the checking account of your choice via our secure online system.

I get several bills from Cincinnati Bell. Can I use Autopay for all of them?

You can pay all of your Cincinnati Bell telephone bills online using Autopay. Why not combine all of your bills into one convenient bill to use with Autopay? Setting up Combined Billing is simple. Contact a Cincinnati Bell Customer Care Representative at 513-565-2210 or by email at CBWCustomerCare@Cinbell.com to request combined billing.

What is the Max Amount and how is it used?

The Max Amount is a convenient safeguard for your Autopay account. When you set up Autopay, you will be asked to set the Max Amount to be paid each month on your bill. For instance, if you signed up for our Unlimited Phone Pak for $129.99 per month, you could set your Max Amount to $140.00. That way you know that the maximum amount to be withdrawn from your checking account will never exceed $140.00 each month.

What happens if I don't have enough money in my account to make the Autopay payment?

Insufficient funds are handled in the same manner as an overdraft for a written check. If you do not have an arrangement with your bank to cover any charges made to your account when you have insufficient funds, you will incur a returned check fee from Cincinnati Bell that will appear on your next bill.

In addition to the returned check fee, you may incur late charges if you do not make arrangements to pay your bill. To avoid any late charges or service interruption you can make a payment through our automated IVR or with a Cincinnati Bell customer service representative by calling 513-565-2210.

How will the Autopay payment appear on my bank statement?

Your Autopay payment will appear on your bank statement each month. Please note that the example below is a sample only, there may be slight variations in how your payment appears on your statement.

What is a scheduled payment?

Your Scheduled Payment is the total amount due on your Cincinnati Bell statement. This is the amount that is scheduled to be withdrawn from your checking account on the due date.

I have BillPayer 2000. Do I have to convert to Autopay? If so, how?

If you are using BillPayer 2000 to pay your Cincinnati Bell bills, you certainly want to switch to Autopay! In addition to the convenience, Autopay is FREE while BillPayer 2000 charges $0.30 per month for each transaction.

Switching to Autopay is simple. First, you will need to contact BillPayer 2000 at 1-800-991-7771 and request the removal of the payee to Cincinnati Bell Telephone. They will guide you through the steps necessary to stop using BillPayer 2000 to pay your Cincinnati Bell bills. You can still keep using BillPayer 2000 to pay other accounts if you wish.

Once you have cancelled your BillPayer 2000 payment to Cincinnati Bell, simply sign up for Autopay! That's it.

How do I cancel a scheduled payment?

You can cancel a scheduled payment all the way up until the Due Date on your bill by logging into your My Cincinnati Bell account and clicking on the Billing & Payment header. From that drop down you will select Autopay Settings. From the Autopay screen you will click the Schedule Payment tab and at the bottom of this screen you will see an option to Cancel my Next Scheduled Payment Only. This will cancel just the next scheduled payment. If you select the Cancel Autopay option this will cancel all future scheduled payments. If you cancel Autopay you will need to mail your payment into manually make your payments each month in order to avoid late charges.

Will I receive a confirmation if I cancel a payment?

No, if you cancel a payment, you will not receive an email confirmation. You will receive confirmation during the cancellation process. You are welcome and encouraged to print the confirmation page for your records.

Can I cancel my recurring payment?

Yes, you can cancel your recurring Autopayment. Please note that the change will not take effect until the following month's bill cycle.

Can I cancel my current month's scheduled payment?

Yes, you can cancel the current month's scheduled payment up to the due date of the scheduled payment.