Lifeline

• What is Lifeline? What is Lifeline?
  
  Lifeline is a government supported benefit for qualifying low-income consumers. Lifeline provides a discount on phone services OR broadband Internet services to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. 
  
  Please visit www.altafiber.com/lifeline for additional information. 
• What is the Lifeline discount? What is the Lifeline discount?
  
  Ohio residence can choose to have a monthly discount of $7.25 applied toward local telephone service or $9.25 applied toward qualifying Internet service.
  
  Kentucky residence can choose to have a monthly discount of $10.25 applied toward local telephone service or $9.25 applied toward qualifying Internet service

  Please visit www.altafiber.com/lifeline for more information. 

• Can I have a Lifeline discount on my Home Phone and Internet at the same time? Can I have a Lifeline discount on my Home Phone and Internet at the same time?
  
  No, you are only able to apply the Lifeline discount to one of these products. Please visit www.altafiber.com/lifeline for more information. 
• Who is eligible for Lifeline? Who is eligible for Lifeline?
  Customers who participate in certain social service programs or whose annual household income is below a specific threshold are eligible for Lifeline. The qualifying programs and income levels vary by state. In altafiber's service area, the eligibility standards are as follows:

  • Federal Public Housing Assistance (Section 8)
  • Survivor Pension Benefits Program 
  • Medicaid 
  • Veterans Pension Benefits Program 
  • Supplement Nutrition Assistance Program (SNAP)
  • Income 
  • Household income at or below 135% of the federal poverty level. For 2020, 135% of the poverty level is the following:

  Household Size	Annual Income	Monthly Income
  1	$17,226.00	$1,435.50
  2	$23,274.00	$1,935.50
  3	$29,322.00	$2,443.50
  4	$35,370.00	$2,947.50
  5	$41,418.00	$3,451.50
  6	$47,466.00	$3,955.50
  7	$53,514.00	$4,459.50
  8	$59,562.00	$4,963.50
  Each Add'l Person	$6,048.00	$504.00

  
  
  
  
  
  
   
  
  
  
  
  
   
• How do I know if I qualify for Lifeline and how do I apply? How do I know if I qualify for Lifeline and how do I apply?
  
  Eligible customers must verify their eligibility through the National Verifier database. Customers can utilize the consumer portal at www.checklifeline.org to determine eligibility, they may mail their completed application and all supporting documentation to the Lifeline Support Center or they may go to an authorized altafiber retail store where an associate may help them determine eligibility. All applications are subject to verification of the applicant's eligibility for Lifeline through the National Verifier.
  
  altafiber may not grant Lifeline benefits to those that do not qualify in the National Verifier. If the customer chooses to mail their documentation to the Lifeline Support Center please mail all paperwork to:
  
  Lifeline Support Center
  PO Box 7081
  London, KY 40742
  
  Note: An application for Lifeline is not an applications for new telephone or internet service. Consumers wanting to establish new service must contact altafiber to establish service and return the completed Lifeline application.
• Where do I find the Lifeline application form? Where do I find the Lifeline application form?
  A copy of the altafiber Lifeline application can be downloaded from this website using the links below.
  
  Lifeline Application
  Fill out the form and send to:
  Lifeline Support Center
  PO Box 7081
  London, KY 40742
  
  Lifeline Application Applications are also available by calling altafiber at 513-565-LIFE (5433) and from select social service agencies/organizations.
   
  
         
• Who do I call if I have questions regarding Lifeline? Who do I call if I have questions regarding Lifeline?
  
  Consumers with questions regarding Lifeline should contact a altafiber telephone Lifeline representative at 513-565-LIFE(5433) - Monday through Friday, 7:30 AM to 7:00 PM and Saturday 7:30 AM to 5:00 PM EST. Customers can also visit: www.lifelinesupport.org for questions regarding the application process.