First Time User? Register.
See Details ∇
Limited-time offer. Only available to residential customers. The offer “4K Amazon Fire Stick on us” is available to customers who add new 750 Mbps or 1 Gbps internet service on or after November 1st. Service must be added at the promotional discounted rate. “Promotion” means a discount amount against the standard price of Cincinnati Bell products for a promotional period. Promotion requires new activation of service and eBill Subscription. Standard Prices are subject to change. Taxes, fees and equipment fees apply. Advertised Internet price does not include $9.99/mo. wireless gateway equipment fee. If equipment ever fails, Cincinnati Bell will support or replace your equipment at no charge. 30-day money-back guarantee on monthly recurring charges and activation fees for new TV or Internet service. No refunds for long-distance, Video-on-Demand (VOD) or PPV charges, taxes, surcharges or fees. Must request refund on new service(s) within 30 days of qualifying installation. Available while supplies last. All other terms and conditions can be found on this website under Legal Service Terms & Conditions.
Unlimited Local and Long Distance
Unlimited long distance service provided by Cincinnati Bell Any Distance and includes direct-dialed calls made from residence any time, any day to anywhere in the U.S. (including Puerto Rico, Hawaii and Alaska). Unlimited long distance plan is for wireline residential use only, as defined in tariff. $10 Unlimited Long Distance Fee not included.
Fioptics voice services require electrical power at your home to operate. Battery backup is available to power voice services during a power outage, but it will not power cordless phones or other electrical equipment that require power directly from an electrical outlet.
All other terms and conditions can be found on this website under Regulatory.
BATTERY BACKUP POLICY*
Cincinnati Bell’s battery backup solution is available for a one-time charge of $99.99 (8-hour) or $249.99 (24-hour) which includes a one year warranty for normal wear and tear.
If you do not purchase this option, be aware that during an electrical outage, your home phone service including calls to 911, security systems and medical monitoring devices reliant on home phone service will not work. Cincinnati Bell’s battery back-up solution will not power cordless telephones/handsets.
Depending on what BBU is purchased, the battery will last either 8 or 24 hours. The 8 or 24 hours is stand-by time, meaning if you make a phone call while the battery is in use, depending on the length of the call(s), age of the battery, number of power outages, and other factors, it might last less than 8 or 24 hours. Cincinnati Bell recommends a customer only make emergency calls during a power outage.
The estimated life of the battery is three to five years depending on how often the power goes out and battery condition and age. A red indicator light on the unit will designate when it needs replacing. It can be replaced by ordering a new 12 Volt 7 to 8 AMP battery online (e.g. Amazon) or visiting an appropriate retail location (e.g. Batteries & Bulbs). Online pricing can range from $12 to $40. Cincinnati Bell can also come to your residence and replace the battery for $99.99 (8-hour) or $179.99 (24-hour).
More information including detailed instructions on how to replace a battery, acceptable battery types, and disposal can be found at www.cincinnatibell.com/batterybackup.
Get all the latest hit movies with HBO Max, featuring new blockbuster releases daily. Stream it all on Fioptics 250 Mbps Internet.
Starting at just
Terms and Conditions
Enjoy 110+ channels and 500 Mbps Fioptics Internet. Add from 1 to 8 genre packs with your favorite channels to fit your lifestyle and budget.
Keep your home and family connected with the Premier Upgrade for only $14.99/mo.
This bundles includes Whole Home Wi-Fi, your wireless modem, Wirecare and Internet Security! Everything you need to cover, secure, support, and connect your home.
Fioptics is the future of communications technology, and offering speeds up to 1 Gbps, it's THE fastest Internet in town. What Fioptics really does, though, is connect the community. This unparalled technology is used to provide internet to local businesses and organizations like Braxton Brewery, to provide enough speed and bandwidth to support the one-to-one device to student ratio at Taft Information Technology High School, and to keep families connected at Ronald McDonald House so they can focus on their child's health.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with Cincinnati Bell, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with Cincinnati Bell, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
With the best calling features available.
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in Cincinnati Bell Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Already have Fioptics Services? Log in to get customized information on your service.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.